Samsung Refrigerator Freezer Not Cooling Properly. How to troubleshoot a Samsung refrigerator problem.
I've owned the refrigerator for 2 years. Today, the freezer stopped working. The temperature reached 59 degrees F and power cooling had no effect after 2 hours. I unplugged the unit from the electrical outlet, plugged it back in, and turned on power freeze again.
While waiting for it to cool, I called A&E Factory Service since I purchased the extended warranty. A&E had my information and what I purchased in their computer system. The woman put me on hold before transferring me to Samsung support department. That was very odd because my warranty is with A&T, not Samsung. The Samsung politely said she has no record of the extended warranty and would charge me for a technician visit. Samsung did say if I unplug the unit and wait 30 seconds before plugging it back in, that will reset the onboard computer.
I left the power freeze on and checked back 2 hours later. The temperature dropped below 0 F and the contents in the freezer started to harden.
It sucks that this fairly new top of the line Samsung refrigerator failed after 2 years.
I'll keep you posted on future developments.
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